Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Service Portal
  1. Service Portal
  2. KI.TEST - Kund*innen-Portal

KI.TEST - Kund*innen-Portal

Hier können Sie Support-Anfragen ans uns richten und Antworten auf häufige Fragen finden. Wir bemühen uns, Ihr Anliegen schnellstmöglich zu bearbeiten.

Mit der Nutzung unseres Service Portals akzeptieren Sie unsere Datenschutzbestimmungen.

Eine Kurz-Anleitung zur Verwendung des Service Portals finden Sie hier.

Technisches Problem melden

Sie hatten technische Probleme? Wir helfen Ihnen gerne!

Erforderliche Felder sind mit einem Sternchen markiert.*

Bitte geben Sie eine kurze Zusammenfassung des Problems an.

Bitte beschreiben Sie Ihr Problem ausführlich.

Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen

Hier können Sie Dokumente (z.B. Screenshots) hochladen, die uns dabei helfen, Ihr Anliegen besser zu bearbeiten.

Unterstützt von Jira Service Management
{"xsrfToken":"140c2bcd6b32ba33277b5878bfaa4e20106b4ea0_lout","branding":{"id":"4","key":"ksdk","name":"KI.TEST - Kund*innen-Portal","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0075ad","headerLinkHoverBGColor":"#0075ad","headerBadgeColor":"#0075ad"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Herzlich Willkommen im Service Portal","sharedPortalName":"Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Herzlich Willkommen im Service Portal","sharedPortalName":"Service Portal","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#333333","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ksdk","projectId":10100,"serviceDeskId":4,"name":"KI.TEST - Kund*innen-Portal","description":"<p>Hier können Sie Support-Anfragen ans uns richten und Antworten auf häufige Fragen finden. Wir bemühen uns, Ihr Anliegen schnellstmöglich zu bearbeiten.</p>\n<p>Mit der Nutzung unseres Service Portals akzeptieren Sie unsere <a href=\"https://ki-test.com/datenschutz/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Datenschutzbestimmungen</a>.</p>\n<p>Eine Kurz-Anleitung zur Verwendung des Service Portals finden Sie <a href=\"https://ki-group.atlassian.net/l/c/HYi2r6Pg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"44","name":"Meldeliste hochladen","descriptionHtml":"","callToAction":"Meldeliste hochladen","introHtml":"<p>Nutzen Sie folgendes Formular um Ihre Meldeliste an uns zu übermitteln.</p>","icon":10523,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"46","name":"Rückfrage zu Bewerber*innen","descriptionHtml":"","callToAction":"Rückfrage zu Bewerber*innen","introHtml":"<p>Sie haben eine Rückfrage zu einem*r Bewerber*in? Gerne geben wir Ihnen eine Auskunft!</p>","icon":10515,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[6],"key":""},{"id":"45","name":"Sonstige Anfrage / Feedback","descriptionHtml":"","callToAction":"Sonstige Anfrage / Feedback","introHtml":"<p>Ihre Anfrage lässt sich keiner Kategorie zuordnen oder Sie möchten uns Feedback geben? Wir freuen uns auf Ihre Nachricht!</p>","icon":10539,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"36","name":"Technisches Problem melden","descriptionHtml":"","callToAction":"Technisches Problem melden","introHtml":"<p>Sie hatten technische Probleme? Wir helfen Ihnen gerne!</p>","icon":10545,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"47","name":"E-Mail","descriptionHtml":"","callToAction":"E-Mail","introHtml":"","icon":10527,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"54","name":"Testanmeldung vornehmen","descriptionHtml":"","callToAction":"Testanmeldung vornehmen","introHtml":"<p>Nutzen Sie folgendes Formular um Teilnehmer*innen für einen Test anzumelden.</p>","icon":10517,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Allgemein"}],"orderMapping":{"6":[36,44,46,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2fef9d02-2534-385b-9d07-00aaf49e5474","appLinkName":"System Confluence","appLinkUrl":"https://ki-group.atlassian.net/wiki","spaceKey":"KSDK","spaceName":"KI.TEST - Kund*innen Service Portal","spaceUrl":"https://ki-group.atlassian.net/wiki/spaces/KSDK","isServer":false},"labels":[],"projectKey":"KSDK","serviceDeskId":4,"kbLinkDomainURLs":["https://ki-group.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KSDK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjI4YmEwNC04NTIxLTQzNWQtODZmMi1kMDMyMjI0YTZhODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyOTkyNjksIm5iZiI6MTc2OTI5ODA2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0_LdDzO4q-QTFDnStzTw57cc4ei_vvYhL0VGXNjwIQo","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"0b28ba04-8521-435d-86f2-d032224a6a84","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":36,"projectId":10100,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Technisches Problem melden","descriptionHtml":"","callToAction":"Technisches Problem melden","intro":"<p>Sie hatten technische Probleme? Wir helfen Ihnen gerne!</p>","instructions":"","icon":10545,"iconUrl":"https://ki-group.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"Bitte geben Sie eine kurze Zusammenfassung des Problems an.","descriptionHtml":"<p>Bitte geben Sie eine kurze Zusammenfassung des Problems an.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Problem-Beschreibung","description":"Bitte beschreiben Sie Ihr Problem ausführlich.","descriptionHtml":"<p>Bitte beschreiben Sie Ihr Problem ausführlich.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"Hier können Sie Dokumente (z.B. Screenshots) hochladen, die uns dabei helfen, Ihr Anliegen besser zu bearbeiten.","descriptionHtml":"<p>Hier können Sie Dokumente (z.B. Screenshots) hochladen, die uns dabei helfen, Ihr Anliegen besser zu bearbeiten.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/36","calendarParams":{"firstDay":1,"date":"2026-01-25T00:41:10+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%Y","dateTimeIfFormat":"%d/%m/%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2fef9d02-2534-385b-9d07-00aaf49e5474","appLinkName":"System Confluence","appLinkUrl":"https://ki-group.atlassian.net/wiki","spaceKey":"KSDK","spaceName":"KI.TEST - Kund*innen Service Portal","spaceUrl":"https://ki-group.atlassian.net/wiki/spaces/KSDK","isServer":false},"labels":[],"projectKey":"KSDK","serviceDeskId":4,"kbLinkDomainURLs":["https://ki-group.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjI4YmEwNC04NTIxLTQzNWQtODZmMi1kMDMyMjI0YTZhODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyOTkyNzAsIm5iZiI6MTc2OTI5ODA3MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IU5VtNJ0Td9_6_4oUW6diDdOpZFPl1XCfXqub8sI-Nc","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"0b28ba04-8521-435d-86f2-d032224a6a84","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ki-group","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"140c2bcd6b32ba33277b5878bfaa4e20106b4ea0_lout","baseUrl":"https://ki-group.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ki-group.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0b28ba04-8521-435d-86f2-d032224a6a84","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dcf4cd5c8a0c4a728024c7df162ef3e0","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ki-group.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}